Quality Measures

Where do the patient survey ratings come from?

In previous releases of CompareMaine, we used three kinds of surveys to compute our Patient Experience measure. These surveys are overseen by the Agency for Healthcare Research and Quality (AHRQ), and are kinds of Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys. We picked them because they:

  • Ask consumers and patients to report on their experiences with healthcare.
  • Cover topics that are important to consumers.
  • Focus on those parts of quality that consumers can best assess, such as how well providers talk with patients and how easy it is to get care.

Due to outdated data, the inability to locate another data source, or establish an alternate collection method, in June 2018, the MHDO Board approved retiring the Clinician & Group CAHPS and Patient-Centered Medical Homes CAHPS Patient Experience Data from CompareMaine.

Currently, the data we use come from the Hospital CAHPS: These are random surveys of adult patients who've been discharged from a hospital. The surveys are distributed within 48 hours to 6 weeks of the patient leaving the hospital. We focus on measures regarding the patients' feelings on provider communication, pain management, care transition, and the responsiveness of hospital staff. The current data are from October 1, 2016 to September 30, 2017.

Visit the AHRQ website on CAHPS for more information.